Shipping
Cyprus and Greece
For purchases within Cyprus and Greece, items will be sent through Kronos Express. Rates are the most competitive given the current times and we will endeavour always to keep shipping costs low but efficient. Please contact us for wholesale orders within wider Europe.
Your Information
Your information is never shared with anyone, we maintain our own website and have full control over the security of your data to ensure that it meets our high standards. Rest assured we take your privacy very seriously. To view our privacy policy click here
Returns
Our Guarantee
We manufacture our products to the highest standard, if in the unlikely event you have a problem with your nappies please contact us as soon as you note the fault and we will repair or replace your products at our discretion. Our standard warranty is 6 months from the purchase date or the birth of your child whichever is the later as we understand sometimes you buy nappies well in advance. You are free to return goods within 14 days of purchase for a full refund or within 60 days for an exchange or store credit but they must be in an unwashed and unused condition. When the goods are returned we will process your refund minus shipping within 5 business days. If your item qualified for free shipping at checkout we will deduct the original shipping cost. Outside of this time frame, we reserve the right to refuse your return and/or offer store credit instead of a refund.
Please note that our 14 day money back guarantee is only available for purchases made through our website, and not for purchases made through a stockist. Please note that shipping for this kind of return is your responsibility.
If you believe your product is faulty, please visit our warranty page and fill out the warranty claim form.
Please note that our 14 day money back guarantee is only available for purchases made through our website, and not for purchases made through a stockist. Please note that shipping for this kind of return is your responsibility.
If you believe your product is faulty, please visit our warranty page and fill out the warranty claim form.
Steps for return of goods
- Send an email to info@vivilino.eu to let us know why you are returning the goods.
- Wait for confirmation from us that your return is acceptable.
- Print out the email and package up the goods to be returned.
- Ship the goods back to the address provided to you.
- Send us a quick email to let us know the parcel has been sent so we can keep an eye out for it.
- When the parcel arrives we will send you an email to let you know and process your refund or store credit, minus shipping, within 5 business days.
Our Impact
Eco friendly packaging is important to us as we know it probably is to you.
We do our best to source the very best environmentally sustainable packaging products. We try to limit the amount of printed material that comes with your order, so if you're looking for wash and care instructions for your cloth nappies, they can be found HERE or alternatively use the QR code on your tag to take you directly to the care instructions on our website.
We do our best to source the very best environmentally sustainable packaging products. We try to limit the amount of printed material that comes with your order, so if you're looking for wash and care instructions for your cloth nappies, they can be found HERE or alternatively use the QR code on your tag to take you directly to the care instructions on our website.
